Privacy Policy

If we collect your personal information, we do so subject to the terms of our Privacy Policy.

Cookies

We may use cookies to gather information in connection with this Website and you consent to us doing so. 

Governing Law

This Website and its use are governed by the laws of New South Wales, Australia.

Privacy Policy

BLOOMINGALES (ACN 93934028604) (“BLOOMINGALES ”) is bound by the Privacy Act 1988 (Cth) as amended by the Privacy Amendment (Private Sector) Amendment Act 2000 (“the Act”).

This Privacy Policy covers all dealings by BLOOMINGALES with customers and the public, and applies to personal information collected by BLOOMINGALES  by any means. By using the Website operated by Bloomingales, or by interacting with BLOOMINGALES in relation to the services and products offered by Bloomingales, you consent to BLOOMINGALES using your personal information as set out in this Privacy Policy.

Type of personal information collected by BLOOMINGALES.

BLOOMINGALES will only collect personal information from you with your prior knowledge and consent. 

BLOOMINGALES collects personal information directly from you when you submit it online to the BLOOMINGALES Website, by telephone or facsimile, or in person with one of our employees.

In the process of conducting our business, the type of personal information we collect includes your name, residential, delivery and billing addresses, telephone numbers, email address, as well as information about your transactions with BLOOMINGALES, including the goods and services provided to you.

If you are accessing our goods and services via the BLOOMINGALES Website, we may use technology to track your activities including your web browsing history of our Website and payment history with us. 

Use of Information

BLOOMINGALES will only use personal information provided by you for the purposes for which it was collected, that is, to carry on our business and provide services to our customers. This may include:

• providing you with our goods and services;
• responding to your questions and requests about the goods and services; 
• keeping a record of our work together; or
• maintain your details to allow us to contact you when necessary.

Personal information will only be provided to third parties and people outside the business where it is notified to you at the time of collecting the personal information, or with your permission. 

Direct Marketing

As part of BLOOMINGALES business activities and in a way to promote the services we can offer you, BLOOMINGALES may use personal information you have provided us as for the purposes of direct marketing. 

BLOOMINGALES may, from time to time, use your personal information to contact you in relation to promotions and information about BLOOMINGALES goods and services. This may be via email, SMS, MMS, social media (including Facebook, Pinterest, Instagram and Twitter) and telephone.

You can opt out of receiving promotional material from us at any time by sending an email to the contact address below. 

Security

BLOOMINGALES takes all reasonable steps to ensure that your personal information is protected from misuse or loss and unauthorised access, modification or disclosure. BLOOMINGALES has systems in place to protect your privacy whenever we collect, store and use or disclose personal information. 

BLOOMINGALES does not maintain records of your credit card details. 

Personal information is destroyed or de-identified when no longer required.

Access to personal information

You may request access to personal information about you held by BLOOMINGALES. Inaccurate or false information about you will be corrected by BLOOMINGALES upon notification. 

Changes to Our Privacy Policy

Our Privacy Policy may be updated when necessary. An updated version will be posted on the BLOOMINGALES Website. We encourage you to check online to ensure you are up to date with the latest Bloomingales Privacy Policy.

Please contact BLOOMINGALES for any further questions or concerns you may have relating to our Privacy Policy or use of personal information.

Dispatch and Delivery Policy

BLOOMINGALES, (ABN 93934028604) (“BLOOMINGALES”) only within the limited area of Sydney, New South Wales, Australia. 

Dispatch of your order will usually be made within 24 hours of your payment being cleared.

A charge for delivery to your premises may apply depending on the good(s) purchased. We will notify you of the delivery price during the checkout process on the BLOOMINGALES Website, or when we are advising you of a quote over the phone. 

You must ensure someone is available to accept the delivery at the premises and that they are authorised to do so. If there is not, you authorise us to deliver the goods anyway (if we consider it safe and reasonable to do so). You must ensure there is safe and available access for delivery.

If the delivery contractor arrives at the agreed time, but is unable to deliver the goods, or considers that it is unsafe to do so, you will be required to pay for re-delivery at a later time. Some goods may require extra delivery personnel due to weight, volume or size of the goods, which may incur an additional charge. We will do our best to inform you of this in advance.

If you provide us with an incorrect address you will be required to pay for re-delivery to the correct address at a later time.

The goods are at your risk after delivery. For commercial customers liability for damage to any property occurring during delivery will not be accepted.

If goods are being collected, you must collect them within 7 days once we inform you they are ready for collection. If you fail to do so, and have not notified us, then we will assume you have cancelled your order and you will still be charged in accordance with our Terms and Conditions of Sale.

Returns Policy

BLOOMINGALES (ABN 93934028604) (“BLOOMINGALES ”) will happily assist customers who wish to return products purchased on our Website in Australia. 

BLOOMINGALES will accept the return of products and issue refunds or exchanges, subject to payment of the original delivery fee and the following:

• if the product is unused, in original packaging and in saleable condition you may contact us within 30 days of delivery to arrange for it to be collected; and
• you have a valid and intact receipt. The original credit card must be present to gain a refund or exchange.

You must adequately package any product that you are returning to ensure that it is not damaged during return delivery to our store. All original items including packaging must be returned. 

If you are entitled to a refund or exchange, the refund or exchange will only be given once we have received the product and inspected it and assessed whether it is eligible for a refund under the Returns Policy. Any refund we make will be made through the same payment method used to purchase the product. 

Exceptions

With respect to your rights under the Terms and Conditions of Sale and Australian Consumer Law which forms part of the Competition and Consumer Act 2010 (Cth), unfortunately we cannot offer a refund or exchange on the following items:

• Any flowers which have been delivered to the specified premises.
• Custom made products.
• Any product that has been used or installed.

Faulty or damaged goods under warranties

In addition to manufacturers’ guarantees on specific products, BLOOMINGALES and its suppliers provide a guarantee of acceptable quality on all goods ordered. 

Australian Consumer Law, implies into consumer contracts certain statutory conditions and warranties that cannot be excluded or modified. Where there is a breach of such a warranty and such a breach is a “major failure”, you are entitled to a refund or replacement.

Should you request an exchange or refund we will require a valid receipt as proof that you purchased the goods with us.