Refund policy

BLOOMINGALES (ABN 93934028604) (“BLOOMINGALES ”) will happily assist customers who wish to return products purchased on our Website in Australia. 

BLOOMINGALES will accept the return of products and issue refunds or exchanges, subject to payment of the original delivery fee and the following:

• if the product is unused, in original packaging and in saleable condition you may contact us within 30 days of delivery to arrange for it to be collected; and
• you have a valid and intact receipt. The original credit card must be present to gain a refund or exchange.

You must adequately package any product that you are returning to ensure that it is not damaged during return delivery to our store. All original items including packaging must be returned. 

If you are entitled to a refund or exchange, the refund or exchange will only be given once we have received the product and inspected it and assessed whether it is eligible for a refund under the Returns Policy. Any refund we make will be made through the same payment method used to purchase the product.

With respect to your rights under the Terms and Conditions of Sale and Australian Consumer Law which forms part of the Competition and Consumer Act 2010 (Cth), unfortunately we cannot offer a refund or exchange on the following items:

• Any flowers which have been delivered to the specified premises.
• Custom made products.
• Any product that has been used or installed.

In addition to manufacturers’ guarantees on specific products, Grandiflora and its suppliers provide a guarantee of acceptable quality on all goods ordered. 

Australian Consumer Law, implies into consumer contracts certain statutory conditions and warranties that cannot be excluded or modified. Where there is a breach of such a warranty and such a breach is a “major failure”, you are entitled to a refund or replacement.

Should you request an exchange or refund we will require a valid receipt as proof that you purchased the goods with us.

If you need to contact us for any reason, please do so using the contact details below:

Email – info@bloomingales.com.au